Industry Leading Service Standards
All orders in by 5:00 PM are shipped same day. Most areas in the Southwest are delivered within 24 hours at surface rates. On average, our fill rates are at 97.8%, phone calls are answered within 30 seconds. We continually challenge ourselves for improvements to achieve higher levels of customer satisfaction.
Call Performance Services Provided
We provide both inbound and outbound customer contact for the development and follow up on: sales promotions, dealer prospecting, market surveys, dealer retailer match up and new business referrals.
Effective Field Sales Team
Taking care of our customers is the most important job at Billiou’s. With our experienced sales team we are able to provide our customers with the highest level of service and care. With a rapidly changing industry our sales team is always updating their skill and knowledge to provide the best service possible.
Marketing that Penetrates
The Lawn Clippings newsletter has been published for 300 months straight and is an effective communication tool coupled with seasonal programs, targeted promotions, monthly specials, and box stuffers to get the word out and keep it top-of-mind.
From Online ordering, to a secure dealer portal, to service information at your fingertips, to electronic newsletters via email, to Tweets of the latest industry information, Billiou’s is positioned well for the electronic age of today’s marketplace.
Service Solutions for the OPE Industry
Q: How do I know if Billiou’s is the right distributor for my uniquely positioned line of products?
A: Let’s talk.
Bottom line is that we will not join into a venture we will not be able to successfully accomplish. We openly admit that we are not the right solution for every product line, but we are indeed the right solution for many product lines.
Please join us in a frank, open conversation about your needs and desires and then let us mutually decide if we can benefit one another. We’ve learned throughout many years of experience that the only way we succeed is by helping you succeed. Once we partner, we’re in this together.